Shipping policy

Shipping Methods

ModaLavender currently offers Standard Shipping for all orders. This service provides reliable delivery within our estimated timeframes.

Processing Time

All orders are processed within 2-3 business days after order confirmation. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Time & Costs

Standard Shipping typically takes 5-10 business days for delivery. Shipping costs are calculated at checkout based on your location and order weight.

Please note that shipping times are estimates and may be affected by factors beyond our control, including weather conditions and carrier delays.

Shipping Destinations

We currently ship to most countries worldwide. During checkout, you can verify if we deliver to your location.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your package's journey.

Shipping Address

Please ensure your shipping address is complete and accurate. We are not responsible for packages shipped to incorrect addresses provided during checkout.

If you need to modify your shipping address, please contact us at [email protected] within 2 hours of placing your order.

Customs & Import Duties

International customers may be subject to customs fees and import duties. These charges are the responsibility of the recipient and are not included in our shipping costs.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us at [email protected] within 7 days of the expected delivery date. Include your order number and photos of any damaged items.