Refund policy

At ModaLavender, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your Trousers, Dress, Skirt, or Blouse, we're here to help with our straightforward refund process.

Refund Eligibility

  • Items must be returned within 30 days of delivery
  • Products must be unworn, unwashed, and in original condition
  • All original tags and packaging must be intact
  • Proof of purchase or order number is required
  • Final sale items are not eligible for refunds

Return Process

  1. Contact our support team at [email protected] to initiate your return
  2. Include your order number and reason for return
  3. Pack the item securely in its original packaging
  4. Ship the package to our return address (provided via email)
  5. Once received and inspected, we will process your refund

Refund Information

  • Refunds will be issued to the original payment method
  • Processing time: 5-7 business days after we receive your return
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer's responsibility

Exceptions

Items that are damaged, defective, or incorrect due to our error will qualify for a full refund including shipping costs. Please contact us immediately at [email protected] if you receive a damaged or incorrect item.

Need Assistance?

For any questions regarding our refund policy or return process, please contact our customer support team at [email protected]. We typically respond within 24 hours during business days.

@2025
ModaLavender