Faq
Frequently Asked Questions
Orders & Shipping
What are your shipping options and delivery times?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). All orders are processed within 1-2 business days. Delivery times may vary depending on your location and product availability.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping typically takes 7-14 business days. Additional customs fees or import taxes may apply depending on your country's regulations.
Can I modify or cancel my order?
Order modifications or cancellations are possible within 2 hours of placement. Please contact us immediately at [email protected] with your order number. Once your order enters the processing stage, we cannot guarantee changes.
Products & Sizing
How do I choose the right size for trousers and dresses?
We provide detailed size charts for each product category. Please refer to the specific product page for accurate measurements. For trousers, we recommend checking waist, hip, and inseam measurements. For dresses, please review bust, waist, and length specifications.
What is your return policy for clothing items?
We accept returns within 30 days of delivery for unworn items with original tags attached. Blouses, skirts, dresses, and trousers must be in original condition with all packaging. Return shipping costs are the customer's responsibility unless the item is defective.
Do your products run true to size?
Our sizing is consistent with standard industry measurements. However, we recommend reviewing individual product measurements as fit may vary slightly between different styles of trousers, blouses, dresses, and skirts.
Payments & Returns
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted systems to ensure your financial information remains protected.
How do I initiate a return?
To start a return, please email [email protected] with your order number and the items you wish to return. Our team will provide you with return instructions and the appropriate shipping address.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method. Please allow additional time for the refund to appear in your account depending on your financial institution.
Product Care & Quality
How should I care for my ModaLavender clothing?
Each product includes specific care instructions on the label. Generally, we recommend gentle washing in cold water and air drying for most items. For delicate blouses and dresses, hand washing is preferred. Please refer to individual product care labels for detailed instructions.
What is your quality assurance process?
All our trousers, dresses, skirts, and blouses undergo rigorous quality checks before shipping. We inspect for fabric quality, stitching integrity, color consistency, and overall construction to ensure you receive premium products.
Can't find the answer you're looking for? Contact our support team at [email protected] and we'll be happy to assist you.